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Chemist4U Help Centre
Delivery
Delivery Options and Estimated Times for Your Order
Do I Have to Be Home to Receive My Weight Loss Treatment?
Updating Your Delivery Address: What You Need to Know
What to Do If Your Order Hasn’t Been Delivered
Why have I been charged delivery for my order over £30?
Do you ship outside the UK?
See all 11 articles
Your order
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Why can’t I buy certain products together?
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Where is my order?
Why can’t I reorder the same product?
I’ve received the wrong item in my order.
Why has my order been cancelled or declined?
My order is on hold. Why it is on hold? What should I do?
See all 9 articles
Refunds and returns
Exceptions to the Refund Policy
Consultation Approval and Cancellation Policy Guide
How do I return my order?
How long does it take to get my refund?
Weight Management Treatments
Promoted article
Understanding Leftover Liquid in Your Mounjaro Pen
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How do I order my next dose on the Online Clinic?
Usually I don't pay for my prescription. I am buying Wegovy injection. Will I qualify for free injection with my exemption card?
I want to change the weight loss injection pen I am using from Wegovy/Mounjaro/Saxenda. How do I change?
I’ve taken too many doses of Wegovy/Mounjaro. What do I do?
When I complete the online consultation, what do I receive?
See all 14 articles
NHS Prescriptions
Changes to Tax Credit Exemptions
Is the Electronic Prescription Service free?
What is an Electronic Prescription Service?
I want to withdraw from your NHS prescription delivery service.
Do you provide blister packs for NHS prescriptions?
How does your NHS prescription delivery service work?
See all 10 articles
Online Clinic
What is Wegovy?
How do I dispose of my sharps bin
Help Guide: Troubleshooting and Providing Support for Your Pen
How do I change my exemption reason?
Contact us
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Contact us
NHS Contraceptive Service (PCS)
I’m under 16 – do I need my parents’ permission to get the pill?
How you can get the contraceptive pill for free
Price Promise
Details around our price promise
Who do you price match against?
Are all your products included in your price promise?
Something else
How to Submit a Complaint: Our Step-by-Step Process
I want to unsubscribe from your newsletter.
The price has changed on a product
When will an item be back in stock?