Chemist4U Help Centre

• Delivery Options and Estimated Times for Your Order
• Do I Have to Be Home to Receive My Weight Loss Treatment?
• Updating Your Delivery Address: What You Need to Know
• What to Do If Your Order Hasn’t Been Delivered
• Why have I been charged delivery for my order over £30?
• Do you ship outside the UK?

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• Why can’t I buy certain products together?
• Where is my order?
• Why can’t I reorder the same product?
• I’ve received the wrong item in my order.
• Why has my order been cancelled or declined?
• My order is on hold. Why it is on hold? What should I do?

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• Exceptions to the Refund Policy
• Consultation Approval and Cancellation Policy Guide
• How do I return my order?
• How long does it take to get my refund?

• Understanding Leftover Liquid in Your Mounjaro Pen
• How do I order my next dose on the Online Clinic?
• Usually I don't pay for my prescription. I am buying Wegovy injection. Will I qualify for free injection with my exemption card?
• I want to change the weight loss injection pen I am using from Wegovy/Mounjaro/Saxenda. How do I change?
• I’ve taken too many doses of Wegovy/Mounjaro. What do I do?
• When I complete the online consultation, what do I receive?

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• Changes to Tax Credit Exemptions
• Is the Electronic Prescription Service free?
• What is an Electronic Prescription Service?
• I want to withdraw from your NHS prescription delivery service.
• Do you provide blister packs for NHS prescriptions?
• How does your NHS prescription delivery service work?

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• What is Wegovy?
• How do I dispose of my sharps bin
• Help Guide: Troubleshooting and Providing Support for Your Pen
• How do I change my exemption reason?

• Contact us

• I’m under 16 – do I need my parents’ permission to get the pill?
• How you can get the contraceptive pill for free

• Details around our price promise
• Who do you price match against?
• Are all your products included in your price promise?

• How to Submit a Complaint: Our Step-by-Step Process
• I want to unsubscribe from your newsletter.
• The price has changed on a product
• When will an item be back in stock?