Chemist4U Help Centre

• Do you ship to Guernsey?
• Can I change my delivery address?
• My tracking update says delivered but I haven’t received my order.
• Why have I been charged delivery for my order over £30?
• Do you ship outside the UK?
• How do I set or change my delivery safe place?

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• Why can’t I buy certain products together?
• What does "Processing BC" mean?
• Where is my order?
• Why can’t I reorder the same product?
• Can I place an order over the phone?
• I’ve received the wrong item in my order.

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• How do I return an item?
• How long does it take to get my refund?

• Is the Electronic Prescription Service free?
• What is an Electronic Prescription Service?
• I want to withdraw from your NHS prescription delivery service.
• Do you provide blister packs for NHS prescriptions?
• How does your NHS prescription delivery service work?
• I need a quote for my private prescription.

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• How do I order my next dose on the Online Clinic?
• Usually I don't pay for my prescription. I am buying Wegovy injection. Will I qualify for free injection with my exemption card?
• I want to change the weight loss injection pen I am using from Wegovy/Mounjaro/Saxenda. How do I change?
• I’ve taken too many doses of Wegovy/Mounjaro. What do I do?
• When I complete the online consultation, what do I receive?
• I’ve been purchasing weight loss injections elsewhere but I’d like to purchase from Chemist4U. How do I buy them from you instead? Do I need to provide anything?

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• How do I update my exemption evidence?
• What is GP Link?
• What is NHS login?
• How do I change my exemption reason?

• My voucher code doesn’t work.
• How do I reset my password?
• I haven’t had an order confirmation email.
• I’m having issues during checkout.

• I would like to complain about a product or service.
• I want to unsubscribe from your newsletter.
• The price has changed on a product
• When will an item be back in stock?