Complaints Procedure
At Chemist4U, we are committed to providing high-quality service and ensuring customer satisfaction. However, we understand that sometimes things may not go as expected. If you have a complaint, we want to resolve it as quickly and efficiently as possible. Please follow the steps below to submit a complaint.
Step 1: Contact Customer Support
If you are dissatisfied with our service or have encountered an issue, the first step is to contact our customer support team. They will do their best to resolve your concern promptly.
📧 Contact Customer Service: Click here.
📞 Phone: 01695 474 433
When contacting us, please provide the following details:
- Your full name and contact information
- Your order number (if applicable)
- A clear description of the issue
- Any relevant supporting documents or screenshots
Step 2: Escalation to a Formal Complaint Submission
If you are not satisfied with our response to your complaint, you can request further escalation. Your case will be reviewed by our Customer Service Manager or a member of our Pharmacist Team, and we will provide a final response in accordance with our complaints policy.
We will acknowledge your complaint within 1 business day and aim to provide you with a resolution time frame based on your case. If further investigation is required, we will keep you informed of the progress.
Step 3: External Resolution (If Applicable)
If you remain dissatisfied with our final response, you may have the option to escalate your complaint to an external regulatory body or ombudsman, depending on the nature of the complaint. We will provide guidance on this if necessary.
Our Commitment to You
We take all complaints seriously and strive to resolve them fairly and efficiently. Your feedback is important to us, and we use it to continuously improve our services.
If you need any assistance with submitting your complaint, please do not hesitate to contact us.
📧 General Support: Click here.
📞 Customer Service Line: 01695 474 433
🌍 Website: https://www.chemist-4-u.com/
We appreciate your patience and understanding and will do our best to resolve your concerns as quickly as possible.