Standard orders will be sent with Royal Mail 48 and will typically take 3-5 working days. Please check Royal Mail for service updates and potential delivery delays in their network.
Certain items will need to be sent with temperature-controlled delivery. These types of orders will typically take 1-3 working days to arrive.
| Delivery option | Product Type | Service | Estimated delivery times* | Cost |
| Standard | Non-refrigerated products or treatments only | Royal Mail 48 | 3-5 working days | Free when you spend over £30 |
| Standard | Non-refrigerated products or treatments only | Royal Mail 48 | 3-5 working days | £2.95 |
| Express | Non-refrigerated products or treatments only | Royal Mail Tracked 24 | 1 working day - order by 7 pm - 98% success rate | £4.95 |
| Next working day | Non-refrigerated products or treatments only | DPD | 1 working day - order by 5 pm | £6.95 |
| Next working day before 1pm | Non-refrigerated products or treatments only | Royal Mail Special Delivery | 1 working day - order before 4 pm - 98% success rate - available Mon-Thu - Signature required | £8.95 |
| Next day before 1pm (Saturday delivery) | Non-refrigerated products or treatments only | Royal Mail Special Delivery | Order before 4pm on a Friday - 90% success rate - Signature required | £9.95 |
| Next working day before 9am | Non-refrigerated products or treatments only | Royal Mail Special Delivery | 1 working day - order by 4 pm - 98% success - available Mon-Thu - Signature required | £21.95 |
| Temperature controlled | Refrigerated products or treatments only * | Royal Mail 24 | 1-3 working days - order by 7 pm ** | £8.95 |
| Temperature controlled | Refrigerated products or treatments only when you spend over £100 * | Royal Mail 24 Signed For | 1-3 working days - order by 7 pm - Signature required ** | £8.95 |
Estimated Delivery Times and Important Information
Estimated delivery times include the processing time at our warehouse and are calculated from the date the order is placed. Please note that during exceptionally busy periods, processing times may be longer than usual. The success rates for deliveries are based on Royal Mail and are accurate as of 01/05/2024. Delivery estimates exclude bank holidays, public holidays, and weekends. For more details, please visit our delivery page.
Royal Mail delivers Monday through Saturday, with some areas also offering Sunday delivery.
* For temperature-controlled products, refrigeration is required to maintain the correct temperature. These items must be delivered directly to you to ensure they are kept at the proper temperature. Therefore, it’s essential that you are at your shipping address to receive the delivery or that someone is available to accept it on your behalf.
** Orders will typically be dispatched within 24 - 48 hours after approval. However, during busy periods, processing times may be extended.
If you have any further questions or need more information, please don’t hesitate to contact us. We're here to help!