Why has my order been cancelled or declined?

Robyn
Robyn
  • Updated

We’re really sorry your order has been cancelled or declined - we understand how frustrating this might be. 

There are a number of reasons we may have to decline or cancel an order, including: 

  • Stock issues - items in your order may have gone out of stock at suppliers.
  • Safety grounds - the products you ordered were not deemed to be suitable. See our medicine policy.
  • Payment issues - we may have had issues taking payment for your order.

Don’t worry - we’ll make sure that your refund will be processed immediately. Please allow 3-5 working days for your refund to be processed by your bank. Refund processing times vary depending on who you bank with. 

If you'd like to try re-order, log in to your account where you'll be able to view and re-order any previous orders. 

If you haven’t found the right answer above or you need more information, please contact us.

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