How do I return an item?

Robyn
Robyn
  • Updated

Returns can only be initiated back to us once you have had confirmation from our Customer Care team that the category of goods can be accepted back. Please contact us here.

If your return gets approved, our team will provide you with a Tracked returns label at no cost to you provided your item qualifies as an item that can be returned. Under the medicines regulations we cannot accept medicines back as standard due to storage conditions being unvalidated at recipients address.

The parcel should contain:

  • The item(s) you purchased that you wish to return in their original condition
  • Your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods.

You must ensure that your items are securely packaged and obtain proof of postage. Please allow at least two days for your goods to reach us. 

You will need to pay for the postage, but we will supply a free postage label if we have made an error in our dispatch or if the item received is faulty or unfit for purpose. We are unable to accept any responsibility for items that are lost or damaged in the post.

We are not able to give exchanges for goods returned by post, and you should allow 14 days to receive your refund. Please safely dispose of any broken glass before returning an item to us.

There are certain exclusions. Please check this page for our full returns policy.

If you haven’t found the right answer above or you need more information, please contact us.

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