I haven’t had an order confirmation email.

Robyn
Robyn
  • Updated

We're sorry you haven't received an order confirmation email. There are usually a couple of simple reasons for this:

  1. The order confirmation email landed in your spam/junk folder.
  2. There was a technical issue and your order didn't go through.

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We recommend checking your junk folder and if you find the email, please move it to your inbox and add the sender as a contact. If not, then please check your account page for the order history. In there you should see all the information you require.

 

Alternatively, please contact us to speak to a member of our customer service team. 

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