I haven’t had an order confirmation email.

  • Updated

We're sorry you haven't received an order confirmation email. There are usually a couple of simple reasons for this:

  1. The order confirmation email landed in your spam/junk folder.
  2. There was a technical issue and your order didn't go through.


We recommend checking your junk folder and if you find the email, please move it to your inbox and add the sender as a contact. If not, then please check your account page for the order history. In there you should see all the information you require.


Alternatively, please contact us to speak to a member of our customer service team. 

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