I’m having issues during checkout.

  • Updated

We’re sorry if our checkout isn’t working as you’d expect. We're always looking to improve our website and service, but things can break sometimes! Don’t worry, our team will be on hand to work on a fix in no time. 

Please contact us and speak to an advisor so that we can investigate the issue and get it fixed as soon as possible. We'll need to know things like:

  • What device are you using? 
  • What is the exact error message? 
  • What page are you on?

It may also be helpful to take some screenshots of the issue and submit them to us - this will help us speed up the fix.

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