My tracking update says delivered but I haven’t received my order.

  • Updated

We’re really sorry if your order hasn’t been delivered.

Before contacting us, check with your neighbours or any other household members to see if they’ve collected your parcel. If you’ve set a safe place within your account, make sure to check here too. 


Otherwise, please contact us so we can investigate. 

Was this article helpful?

1 out of 5 found this helpful

Have more questions? Submit a request