My parcel arrived damaged.

  • Updated

We’re really sorry to hear your parcel has arrived damaged. We take great care to ensure all of our parcels are properly packaged and shipped to you in good condition. 

If your item has been damaged in transit, simply return it to us and we’ll happily replace the item or offer you a refund. See here for details on how to return it and for our refund policy.

Please note that if your package contains broken glass:

1. Take photographs of the damage.

2. Contact us and send us the photos.

3. Dispose the package safely rather than sending it back to us.

If you haven’t found the right answer above or you need more information, please contact us.

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