We’re really sorry to hear that your parcel has arrived damaged. We take great care to ensure all orders are securely packaged and shipped in good condition, but sometimes damage can occur during transit.
If your item has been damaged, you can return it to us for a replacement or a full refund. Please refer to our returns and refund policy [insert link] for full details on how to proceed.
If Your Package Contains Broken Glass:
- Take clear photos of the damaged item and packaging.
- Contact our customer support team and send us the photos for assessment.
- Dispose of the package safely instead of returning it to us, to avoid any risk of injury.
If you need further assistance or have any additional questions, please don’t hesitate to contact us. We’re happy to help!