My order didn’t arrive.

  • Updated

We’re so sorry your order hasn’t arrived. We’ll do everything we can to fix this as quickly as possible. 

In accordance with our delivery guidelines, you should receive your order around 3-5 working days after it has been dispatched. If your order hasn’t arrived after this time, please check with Royal Mail for their latest service updates.

We're working on adding more delivery providers and options. Our warehouse team work extremely hard to dispatch items within hours of your order. Please note delivery times may take longer during exceptionally busy periods or periods of strikes which can cause backlogs in the delivery network. See here for latest Royal Mail delivery updates or see here for DPD service updates.

If there are no Royal Mail delays, please contact us and we'll investigate further.

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