How long does it take for my order to be approved?

Robyn
Robyn
  • Updated

When ordering certain medicines, our healthcare professionals have to check and approve your order for your safety. 

This applies to:

  • Pharmacy (P) medicines (the type you’d buy over-the-counter, like co-codamol or thrush treatments).
  • Prescription-only medicines (POM).

If you order a general sales list (GSL) product (the type you can pick up off the shelf yourself, like paracetamol or antacids) your order won’t need to be checked but there may still be purchasing limits on certain items. Click here to learn more. 

Most of our orders are approved within a few hours, but occasionally there can be some delays. Please allow up to 24 hours for approval. In some cases, we may need you to log into your account to give us some more information. 

If you haven’t found the right answer above or you need more information, please contact us.

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